MarketPlace IGA Careers
Simply put , CUSTOMER SERVICE is the primary focus of your employment with MarketPlace IGA. To assist in the coordination and completion of the many duties within the store, MarketPlace IGA stores have a wide variety of positions within each store.
Assistant Store Manager
Shares responsibility with the store manager for store performance, focusing on the staff’s customer service in the store’s operations and appearance, merchandising and promotions, and supervision and direction of staff. In some stores you may be responsible for the interviewing and hiring of staff.
Customer Service/Front End Manager
Supervises all cashiers and front end operations with an emphasis on a hassle free, friendly customer service experience at the fron end of the store. Serves as point of contact for all customer questions, requests and returns. Handles special customer services, complaints and payment problems, and assists customers with special needs. Can also supervise and direct the activities of the front end customer service staff.
Department Manager
Ensuring their department’s staff is focused on customer service, the department manager is also responsible for the overall appearance and financial success of the store level department, including ordering and merchandising, controlling inventories, scheduling personnel, supervising staff performance and achieving financial targets.
Store departments include:
Bakery
Skilled customer service staff are responsible for creating the tempting array of pies, cakes, cookies, breakfast items and specialty desserts displayed in a retail bakery.
Deli
These customer service specialists prepare a wide variety of deli meats, cheeses, party trays, salads, sandwiches, and hot and cold entrees.
Bistro / Coffee Bar
Just like many of the popular coffeehouses, serving customers a great drink and snack by creating an array of coffees, lattes, and other beverages and snacks.
Front End Cashiers Front End team members are the store’s first-line customer service professionals, responsible for fast, accurate checkout, pleasant customer relations and efficient checkstand operations.
Grocery
Focusing on customer service skills grocery team members are the store’s replenishment experts, ensuring that customers are able to find the items they needin stock, correctly located, accurately priced and properly rotated.
Meat/Seafood
Experienced customer service experts ensure that all meat and seafood items are in stock, fresh and healthful, safely prepared, properly wrapped and priced, and attractively displayed. They are skilled professionals with in-depth knowledge of their products and preparation methods.
Produce/Floral
Produce and floral artistry assists these customer driven specialists in making colorful arrangements of fresh fruits, vegetables and flowers and in responding to customer queries with their expert knowledge of uses and varieties.
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