Privacy Policy

This site is owned and operated by H.Y. Louie Co. Limited (also referred to as "we", "us" or "our" herein).

This Privacy Policy covers any personal information that you provide to us when you use services our site. Our Privacy Policy may change in the future and we invite you to check back periodically to see if we have made any changes. Your continued use of this site following the posting of changes means you accept all such changes.

Purpose

We will only share personal customer information with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customers orders; communicating to customers; providing customer services; providing a personalized shopping experience and completing credit card transactions. Aside from the purposes described above, we will not share, sell or rent your information with any third party unless we have your express permission or when the disclosure is required by law or to prevent fraudulent, improper or unlawful activity or use on or of this site.

We must at all times act in compliance with all laws and regulations which apply to us, igastoresbc.com and the information you provide to us online. We reserve the right to co-operate with local, provincial and federal authorities in investigations of improper or unlawful activities which may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on igastoresbc.com and this reporting may include disclosure of personal information in relation to those individuals conducting such improper or unlawful activities.

Cookies on igastoresbc.com

A cookie is a small file created by your Web browser to assign a unique identification to your computer. We do not use cookies to retrieve personal information about you from your computer. To shop at igastoresbc.com, you should have the cookies option of your browser turned on.

On-Line Purchasing Information

Whenever you make an order to purchase our product on igastoresbc.com, we require certain personal information such as your name, delivery address, telephone number, e-mail address and any other relevant delivery instructions to ensure that we can deliver your order to you on time and to the correct location. We do not collect personal information about our customers other than that information which is voluntarily provided by you.

On occasions, we may need to confirm by telephone the items in your order, the scheduled delivery window you've selected or the delivery address. A customer service representative will contact you by telephone to resolve any questions we might have about your order.

Fraud Prevention

In order to protect both you and us from fraudulent transactions and to ensure deliveries are not made to an incorrect address, we may provide your online shopping related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. The third party organization does not store any personal information that we provide to it for verification.

How is the personal information I provide on igastoresbc.com protected?

We realize that our customers trust us to protect their personal information. We take that task seriously. We maintain physical, electronic and procedural safeguards to protect your personal information. These safeguards include, without limitation, the following:

We use industry-standard Secure Sockets Layer ("SSL") authentication to protect the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the Internet helps to protect your online transaction information from third party interception.

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.

Though we strive at all times to protect your information and to ensure its security on our systems, we cannot guarantee or warrant the security of any personal information you transmit to us, and you provide this information to us at your own risk.

Should you have any questions about privacy, please email Customer Service at privacy@igastoresbc.com or call Customer Service at 1-604-444-6211 Monday to Friday 7:30am-3:30pm local time.

Our franchise office address is:
H.Y. Louie Co. Limited
2821 Production Way
Burnaby, BC
V5A 3G7